Utility Outages

Air conditioning installation

If the utility company has announced a natural gas outage in your area, and you have an older furnace or hot water tank, you may need to relight your pilot light once the gas service is restored. Often the utility company will go door to door and offer to relight them for you. The outage can cause an air lock in the gas line when your furnace is trying to light during the outage, which can make relighting a bit tricky. Newer furnaces use hot surface ignitors rather than pilot lights. For these furnaces, our techs recommend that you turn the power switch to your furnace off during the outage. When you know the service has been restored, turn the switch back on and that should help minimize the lock-out.

Electrical outages can cause power surges when the lines power up which can damage circuitry in newer furnaces. To help prevent these issues, turn the furnace power switch off during the outage. Once the power has been restored and stabilized, turn the switch back on. An electrician can install a full home surge protector for you which can protect your furnace and other electrical appliances.

If you need help after an outage, give us a call 780-532-4418 (M-F 8:00 am to 5:00 pm), or after hours, weekends and holidays call 780-532-5210.